About

AirAsia is a Malaysian travel company, operating through its AirAsia MOVE app, which serves as an ultimate travel companion for fulfilling various travel needs, primarily offering flight booking services. The app is available online, on Android, and iPhone, and operates under a Paid Proprietary license. While it allows users to suggest and vote on features, customer feedback highlights concerns regarding deceitful pricing strategies, a self-serving approach to extras like meals and luggage (requiring payment if forgotten, even if included in Premium), and a lack of amenities such as gluten-free vegan meals, adjustable headrests, entertainment, charging, or power bank usage. Passengers have also noted issues with seating arrangements and extensive walking at airports. Despite these criticisms, a positive aspect mentioned is the allowance for multiple checked bags as long as they are under the total weight limit, along with one backpack and one laptop bag. The company maintains a social media presence, including a Twitter account.