Barnes & Noble
About
Barnes & Noble, Inc., founded in the United States, is the largest book retailer in the United States. They operate both online and physical stores, offering a wide selection of books. Their online presence includes features for suggesting and voting on features. The company maintains a presence on social media platforms such as Facebook and Twitter. Barnes & Noble's services are free but proprietary.
Company Relationships
No parent companies, subsidiaries, or competitors have been identified for this company yet.
No relationships found in our database
User Reviews
10 reviews
Mixed
Pros
Membership discounts
Free shipping
Rewards accumulation
Free books via rewards
Significant savings
Member event benefits
Flexible membership options
Cons
Poor customer service
Staff product knowledge
Automatic membership renewal
Slow point-of-sale systems
Long wait times
Limited book selection
Negative brand perception
Key Themes
Membership program benefits
Customer service quality
In-store experience
Product selection
Membership program issues
Brand perception