Calabrio ONE

About

Calabrio ONE is a comprehensive performance software suite designed to enable contact centers to deliver seamless and hyper-personalized experiences. This fully integrated solution, which includes advanced tools like call recording, quality management, workforce management, and analytics, leverages AI-fueled insights and automated workflows to help contact centers work smarter and faster, turning challenges into competitive advantages by providing customer-centric business intelligence. It aims to enhance employee engagement, enrich customer experiences, and activate actionable insights. The suite is highly regarded, boasting a 4.5-star rating from 257 reviews, and offers both a free trial and a free version.