CallTools

https://calltools.com

About

CallTools is a proprietary, paid, cloud-based contact center solution, accessible online, designed to significantly boost productivity and contact rates for sales and customer service teams. Its comprehensive product portfolio includes advanced dialers such as predictive, auto, and power dialers, robust CRM integration, and real-time reporting capabilities. Key features further extend to VoIP calls, voice chat, phone dialer functionalities, and seamless integration with platforms like Salesforce. CallTools is highly regarded for its powerful and user-friendly interface, as evidenced by a 5-star user review, making it a valuable tool for virtual call center management, sales CRM, and PBX needs.

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User Reviews

25 reviews

Positive
Pros
High productivity gains
Intuitive user interface
Robust CRM integration
Exceptional customer support
Flexible customization options
Efficient call management
Competitive pricing
Effective lead generation
Cons
Initial learning curve
Call categorization difficulty
Connectivity issues
API complexity
Reporting feature limitations
Limited weekend support
Occasional technical glitches
Key Themes
Sales productivity
Customer support quality
Platform usability
Call management efficiency
CRM integration
Onboarding and setup
Pricing value
Website Performance Score
Website Performance Score
Recent News
Company Details

Industry

Contact Center Software

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