Capacity

https://refer.capacity.com/capa

About

Capacity is an AI platform designed to connect tech stacks, automate repetitive tasks, and resolve business challenges. It features a Concierge chatbot, IT process automation, and specialized tools for sales, customer service, and operations, with core functionalities in Live Chat, Customer Support, and Customer Support Automation. Key features include workflow automation and an AI chatbot, alongside the ability for users to suggest and vote on features. Serving industries such as Insurance, Banking, and Education, the platform operates on a paid, proprietary license model and is accessible across various platforms including Online, Android, iPhone, Android Tablet, and iPad.

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User Reviews

40 reviews

Positive
Pros
Intuitive user experience
Excellent customer support
Effective knowledge management
AI-powered self-service
Streamlined ticket management
Easy integration
Improved lead generation
Time-saving efficiency
Cons
Basic UI design
Limited reporting features
Initial knowledge base setup effort
Occasional system glitches
Confusing user experience
Limited widget customization
Lack of Android app
Pricing/support accessibility
Key Themes
Knowledge Management
AI-powered Automation
Customer Service & Support
User Experience & Interface
Team Collaboration
Lead Generation
Product Innovation
Website Performance Score
Website Performance Score
Recent News
Company Details

Industry

Artificial Intelligence

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Location

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