CBA Live Assist On-Premise

About

CBA Live Assist On-Premise is a secure, real-time customer service solution originating from Japan, specifically designed for financial institutions, governments, and businesses. This paid, proprietary software offers a comprehensive product portfolio including Live Chat for websites, Video Chat, mobile SDK, and website chatbot functionalities, providing omnichannel support. Its key features encompass real-time collaboration, screen sharing, desktop sharing, integrated file sharing, VoIP calls, and auto-responder capabilities, all while prioritizing privacy with no tracking and no registration required for users. The on-premise deployment is a significant advantage, ensuring data remains within control and aiding compliance with stringent industry regulations, making it a perfect fit for sensitive sectors. It seamlessly integrates with existing support tools like Cisco and Avaya voice calls and can be quickly added to applications by developers. Recognized as a leading solution in its field, especially in Japan where banks utilize it for advanced online support, including video calls, co-browsing, and input delegation.