CC4Teams

About

CC4Teams is a highly-rated cloud-based customer contact enablement solution designed to enhance customer engagement by enabling teams to deliver personalized and effective interactions. It boasts a strong rating of 4.5 out of 5 stars from 843 reviews. The platform features robust real-time and historical Power BI reporting for valuable insights and offers seamless integrations across various communication channels including voice, email, chat, and social media. As a Microsoft-certified solution, CC4Teams leverages Azure Cognitive Services to ensure a unified and consistent customer experience. It offers both a free trial and a free version, making it accessible for evaluation and use.