Chatwoot

About

Chatwoot is an open-source customer support platform, positioning itself as an alternative to Intercom, Zendesk, Drift.com, and Crisp. It offers a unified inbox, live support chat, a chat widget, and customer service features. Integrations include WhatsApp, Telegram, and Facebook Messenger. The platform provides an agent dashboard and supports feature suggestions and voting. WritingMate.ai is a cloud-based AI writing assistant that helps businesses leverage artificial intelligence (AI) technology to resolve specific tasks and needs. It provides users with access to various language models including OpenAI, Claude, Groq, Mistral, and more. Users can choose from pre-built AI assistants or create their own, fine-tuning them on their own files. Additionally, WritingMate.ai offers multi-model chat functionality that enables users to switch between AI models such as GPT-4o, Claude Opus, Gemini 15 Pro, and more. WritingMate.ai also provides voice input and text-to-speech features, making it easier to interact with the AI models. Chatwoot is available as a freemium open-source solution, offered both as a self-hosted option and as SaaS. It supports various platforms including Cloudron, online access, Android, iPhone, iPad, and Android tablets. WritingMate.ai offers a free trial and a free version. Chatwoot's social presence includes GitHub, Facebook, and Twitter. A user review highlights its superiority over competitors due to its open-source nature.