Cinareo

About

Cinareo specializes in providing short to long-term capacity planning and decision support for omni-channel contact center environments. Its comprehensive tool enables robust resource planning and financial analysis, allowing organizations to cost-efficiently manage front and back-office staff, along with all support personnel such as supervisors, trainers, quality assurance, and managers. This facilitates accurate capacity planning, recruitment, and training planning, while enhancing executive decision-making through multi-variable what-if scenarios. Cinareo offers a free trial and is highly regarded by users, holding a strong rating of 4.7 based on 17 reviews.