About

eGain Suite, also known as eGain AI Knowledge Hub, is a public company founded in 1997 that builds and sells AI knowledge SaaS products for service and support. Headquartered in Sunnyvale, California, eGain provides applications for customer self-service, contact centers, and employee service. Their modular applications are built on the eGain OpenCEH Platform, which combines customer context, process guidance, and actionable knowledge. The platform's web-services-based architecture enables rapid innovation. eGain's annual revenue is $93 million as of 2024. The eGain Suite has a rating of 4.3 based on 6.9K reviews and offers a free trial.