EvaluAgent

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About

EvaluAgent is a cloud-based quality assurance solution designed for customer service and sales teams, offering actionable insights and robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data, providing a comprehensive view of performance. It features automated scoring for calls, emails, and live chats, enhancing efficiency and accuracy. EvaluAgent integrates with CRM, telephony, call recording, and other third-party systems, ensuring seamless data flow and connectivity. It has a rating of 4.3 based on 20 reviews, and offers both a free trial and a free version.

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Quality Assurance

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