FocalScope

About

FocalScope is a call center management software designed to help businesses connect agents with customers through live chat, phone, email, and social media networking sites. The platform enables managers to access the shared email ticket inbox and resolve cases on a unified interface. It operates on a flexible pricing model, offering both a free version and a free trial, in addition to subscription options. The software has garnered positive user feedback, reflected by a 4.4 rating from 28 reviews.