About

Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid‑sized and large businesses. It sells both cloud‑based and hybrid cloud software. Genesys is a California‑based SaaS platform that provides solutions such as workforce engagement and experience orchestration for industries including retail and healthcare.

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