Huggy

About

Huggy is an omnichannel customer service solution designed to centralize customer messages from various channels onto a single screen. It empowers companies to build customizable customer service journeys, from inbound to outbound flows, and automate interactions using chatbots, with options to include audio, video, and images, and to add strategic questions for deeper customer understanding. The platform offers robust integration capabilities via API, securely maintains support history, and facilitates the creation of contact groups classified by relevance and characteristics. Huggy is available in English, Portuguese, and Spanish, operates on a 'Free' and 'Subscription' pricing model, and offers both a free trial and a free version. It is highly rated with 4.5 stars from 3.3K reviews.