ICR Evolution
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About
ICR Evolution provides an omnichannel customer service platform designed to connect businesses with their customers across calls, emails, chats, chatbots, voicebots, and social media messages, all managed from a single, agile, simple, and productive interface. The platform offers a 100% omnichannel customer service experience, featuring intelligent contact routing, IVR, a predictive dialer, scripting and flow design tools, and robust integrations with CRMs and ERPs. Users rate ICR Evolution highly, with an average of 4.7 stars from 17 reviews, and the service is accessible with both a free trial and a free version available.
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