About

Kommo is a proprietary, paid, messenger-based CRM software-as-a-service (SaaS) solution, originating from Russia, designed to elevate customer conversations and streamline sales processes for small and medium-sized businesses (SMBs). Available across Mac, Windows, Online, Android, and iOS platforms, its extensive product portfolio includes sales and marketing automation, lead management, a code-free chatbot builder, CRM integrations, financial reporting, call recording, custom data fields, and workflow automation, alongside features like email automation, sales funnel management, and support for multiple currencies. Praised for its intuitive interface and ease of learning, Kommo is positioned as a sales-oriented tool ideal for smaller teams, though a 2015 review noted a limitation in assigning tasks to multiple members. It leverages major messenger platforms for personal customer connections, with integrations for platforms like Facebook, Mailchimp, and Gmail, competing in the broader CRM market with a focus on conversational sales.