Leaptree Optimize
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About
Leaptree Optimize is a 100% Salesforce Native, cloud-based call center quality assurance software specifically designed to boost customer engagement quality and streamline agent quality assessment productivity. This comprehensive CX quality assurance platform empowers QA leaders to standardize evaluations, build dynamic QA scorecards, access customizable dashboards and reports, calibrate evaluators for consistent scoring, and analyze large volumes of customer interaction data, all seamlessly integrated within Salesforce. The product is highly rated with a 4.7-star average from 3 reviews, and offers both a free trial and a free version to users.
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