licili

About

licili is a platform designed to systematically improve customer satisfaction through advanced analytical features. It enables businesses to uncover main and sub-topics customers find most engaging via thematic analysis, identify high-impact themes with driver analysis, and reveal outlier topics eliciting strong positive or negative reactions through context and sentiment analysis. Relevance analysis ensures the most important customer voices are prioritized. The platform has a strong customer satisfaction rating of 4.5 out of 5 stars based on 3.3K reviews and offers a free trial.