Metaphor Contact Center
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About
Metaphor Contact Center is a contact center software designed to help businesses optimize customer satisfaction, improve productivity, and reduce the total cost of ownership. Key features include an Interactive Voice Response System (IVR), outbound dialing and campaign management, inbound automatic call distribution routing capabilities, an agent desktop, predictive dialing, and quality management. The software offers a free trial and a free version, catering to businesses of all sizes. With 3.8K reviews, Metaphor Contact Center aims to provide a comprehensive solution for managing customer interactions and improving contact center efficiency.
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