MindTouch
About
MindTouch was an American multinational technology company, headquartered in San Diego, California, founded in 2005 by Aaron Fulkerson and Steve Bjorg. It specialized in designing, developing, and selling SaaS computer software and online services, primarily focusing on content management and customer relationship management. The MindTouch platform provided comprehensive solutions for organizations to capture, manage, extend, update, and optimize knowledge across various touchpoints, channels, and devices, including customer self-service, agent assistance, and departmental knowledge. The company secured a US$12 million Series A Venture Capital funding round in January 2016, led by Peak Span Capital with participation from SK Ventures and SAP SE. Known for its highly-rated platform, boasting a 4.7 rating from over 23.8K reviews, MindTouch offered both free trial and free versions of its software. In April 2021, MindTouch was acquired by NICE CXone and subsequently rebranded as NICE CXone Expert.
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