mySQM Customer Service QA
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About
mySQM Customer Service QA, developed by SQM Group since 1996, is a software designed to improve customer experience (CX) within call centers by connecting customer feedback and quality assurance (QA) to agent performance. The software aims to empower, recognize, and engage agents by providing real-time customer feedback, QA, coaching, and recognition. It delivers actionable notifications to agents and managers, highlighting both excellent CX delivery and service recovery opportunities. The platform integrates data from multiple sources, such as post-call surveys and QA assessments, into a single platform for managing CX data and enhancing customer satisfaction.
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