Operata
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About
Operata is a customer experience platform designed for IT operations, contact center operations, and contact center agents. It integrates with Amazon Connect, Genesys Cloud CX, NICE CXone, Salesforce Service Cloud Voice, ServiceNow Voice, Zendesk Voice, and more. The platform allows users to ingest third-party data and insights into any system, enhancing the customer experience and improving key metrics such as call abandonment, sentiment, and service availability. Operata offers both free trial and free version.
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