Polichat

About

Polichat is a software solution designed for integrated customer service management across multiple channels, including online chats, WhatsApp, and Facebook. It enables companies to manage customer service teams and engage with the public on a centralized communication platform linked to a single WhatsApp account with one phone number. The software supports automated message sending for service initiation and customizable post-service customer satisfaction surveys. Managers can monitor team performance, track call volumes, evaluate average conversation times, calculate solution rates, and identify top-performing employees. Polichat also facilitates conversation sharing between departments to improve service flexibility and management. It has a rating of 4.5 based on 3.3K reviews, offers a free trial, and has a free version available.