toern

About

toern offers an intelligent returns solution for e-commerce, automating the entire returns process from label creation to refunds and supporting smooth exchange processes. This software helps online stores transform returns from a cost factor into a strategic advantage, boosting customer satisfaction and repeat purchase rates. It integrates seamlessly into existing shop and logistics systems, with fast implementation possible within just 30 minutes. toern leverages AI-driven analytics, collecting intelligent data from images, text, and voice inputs to provide valuable insights into return behavior, enabling data-based decisions for sustainable business optimization. Key features include a Smart, Flexible, and Effective Returns Portal, real-time Tracking & Analysis to identify cross-product issues and enable targeted optimizations, Smart Return Reasoning that analyzes return reasons using AI-driven insights, and Peer-to-Peer Shipping to reduce costs and CO2 emissions by directly forwarding returns to new buyers, increasing product availability and relieving inventory pressure. The company offers a free trial and has a user rating of 4.4, though it currently has 0 reviews.