Track

About

Track is a customer experience management platform designed for Brazilian companies, enabling them to monitor customer interactions throughout the entire relationship journey. The platform leverages technology to apply relevant surveys and metrics, including NPS, CES, and CSAT, ensuring indicators are always up-to-date. It utilizes multiple data channels such as email, WhatsApp, and SMS, adhering to the General Law of Data Protection. By cross-referencing data in real-time, Track delivers easy-to-understand reports via intelligent, customizable dashboards. The software has a strong user reputation, evidenced by a 4.4 rating from 712 reviews, and offers a free trial for prospective users.