About

Verizon Communications Inc. is an American telecommunications company headquartered in New York City, New York, U.S., founded on October 7, 1983. As the world's second-largest telecommunications company by revenue, it reported US$ 134.79 billion in 2024 and operates the largest wireless carrier in the United States, serving 146.1 million subscribers as of June 30, 2025. In the realm of customer experience management, a critical area for telecommunications providers, solutions like Verint Text Analytics are utilized. This innovative software leverages artificial intelligence and machine learning to provide enhanced insights into customer interactions across web chat, social media, email, and call notes, automatically identifying relations, trends, topics, and customer sentiments to help identify high-value or at-risk customers.