Customer.guru

About

Customer.guru is an easy-to-setup tool designed specifically for e-commerce businesses and SaaS providers to track customer satisfaction using the Net Promoter Score (NPS) metric. The platform enables companies to receive significantly higher response rates compared to conventional customer satisfaction surveys, typically ranging from 40% to 60%. This is achieved through smart follow-up mechanisms and a highly optimized, simple survey layout. It operates on a flexible pricing model, offering both free and subscription options, with a free trial and a free version readily available. The company is well-regarded in the market, evidenced by its 4.7 rating from 730 reviews.