Medallia

About

Medallia is a leading provider of Customer Experience Management (CEM) software, offering the award-winning Medallia Experience Cloud SaaS platform. This platform empowers organizations to understand, manage, and improve customer, employee, and citizen experiences by capturing feedback and experience signals across various channels including email, social, digital web, in-app, conversational messaging, and connected devices. While specific revenue figures, leadership details, founding history, employee count, and direct competitors are not provided in the available data, Medallia's market position is strong, as it 'leads the market' in its domain. Its product portfolio includes the Medallia Experience Cloud and its AI and Machine Learning engine, Medallia Athena, which detects patterns, uncovers business opportunities, and predicts behavior for smarter decision-making. Medallia delivers real-time insights across the organization, embedding the voice of the customer from the frontline to the C-suite. The platform helps companies reduce churn, convert detractors into promoters, and create cross-sell/up-sell opportunities, demonstrating clear returns on investment. Unique details include its 'award-winning SaaS platform' status and its comprehensive capabilities for capturing diverse feedback. Medallia Experience Cloud has a rating of 4.3 based on 32 reviews, and offers both a free trial and a free version.