About

InMoment is an American multinational software company founded in 2002 as Mindshare Technologies by John Sperry, Kurt Williams, and Richard D. Hanks. Headquartered in Salt Lake City, Utah, the company is currently led by CEO John Lewis. InMoment specializes in customer and employee experience management, providing cloud-based software to collect and analyze data from various sources including voice, text, and video. Its comprehensive product portfolio enables businesses to gain insights from comments, surveys, and review data. Specifically, employees can use InMoment to submit anonymous feedback and share workplace expectations with managers, leveraging features such as closed-loop case management, reporting, text analytics, mixed-mode surveys, and dashboards. The platform also includes an active listening studio for collecting feedback from diverse touchpoints and a Rapid Resolution Engine for proactive issue resolution. InMoment offers a free trial for its services and holds a strong rating of 4.7 based on 24 reviews on GetApp.