Cross-CX
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About
Cross-CX, also known as Cross CRM, is a quality monitoring and reporting platform for contact centers. It is designed to serve customer experience-focused companies with medium to large-sized dedicated teams and CRM outsourcers. The platform offers effective quality and media monitoring and reporting of customer interactions by connecting with all major CRM and contact center platforms. It has received a strong user rating of 4.3 based on 6.9K reviews, and provides both a free trial and a free version for its users.
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