Whether you have a question about our product, need help with your account, want to report a bug, or just want to say hello — our team is based in San Francisco and we respond to every message personally.
We aim to respond to all enquiries within one business day. Our team operates on Pacific Time (PT), Monday through Friday. For urgent account or billing issues, please include your account email address in the subject line to help us find your account faster.
- Product & GEO questions — Ask us anything about Generative Engine Optimization, how BittleBits rewrites content, or how our scoring works.
- Account & billing — Subscription changes, invoices, or access issues: email support@bittlebits.ai with your account email and we'll sort it quickly.
- BitsyBot / crawler enquiries — If BitsyBot is visiting your site and you have questions or want to opt out, see our BitsyBot documentation or email us directly.
- Security disclosures — If you've found a vulnerability, please email engineering@bittlebits.ai with the subject line Security Disclosure. We take all security reports seriously and will respond within 24 hours.